Records the claim.
A box is ticked. The folder closes. The owner still has to trust that the work was done properly.
Purpose-built for fish & chip shops
Know the shift is right.
Even when you’re not there.
Chippy Mate turns opening, prep, trading, handover, closing and customer feedback into visible, accountable action - across every shop.
- Built around real chippy workflows
- Mobile-first and multi-site ready
Allports
Caernarfon
Live shift
TODAY · TUESDAY 26 AUGUST
Trading under control.
94%
shift health
Open07:54
TradeNow
Handover16:00
Close22:30
Due now3
Completed28
Needs action1
Opening checks12 tasks · signed by Beth
Fryer oil qualityReading 18% · photo attached
1
Cold storage exceptionFridge 2 · 6.8°C · action assigned
B
One issue. Already owned.No phone call needed.
OPENPREPTRADEHANDOVERCLOSEOne visible operating rhythm.
01 / THE CONTROL GAP
A tick says “done”.
A tick says “done”.
It doesn’t say what happened.
Paper, WhatsApp and spreadsheets can record activity. They cannot give an owner a reliable live view of the shift, the evidence and the action that followed a failure.
Records the conversation.
The message is immediate, but ownership, evidence, deadlines and closure disappear into the chat.
Records the truth.
Who did it. When. What they saw. The evidence. What failed. And exactly who owns the next action.
Evidence attached · action closed
02 / ONE OPERATING RHYTHM
From first fryer on
From first fryer on
to final lock-up.
Chippy Mate gives every part of the day a clear owner, the right evidence and a visible next action.
Caernarfon · TodayOPENING READINESS
Ready to trade.
100%Equipment start-up8 checks · completed by Owain
Allergen information visiblePhoto evidence attached
Cold storage temperatures4 readings within range
5 photos 12 minSigned 07:54
LIVE SHIFT CONTROL
Three checks due.
11:42NOW
Fryer oil qualityReading + photo required
12:00
Hot-holding temperaturesAssigned to shift supervisor
Upcoming12:15
Front counter presentationPhoto evidence required
Upcoming 28 completed todayNothing overdue
SHIFT HANDOVER
Pass on what matters.
16:00B
OutgoingBeth
OIncomingOwain
Fridge 2 requires recheck at 16:30
Temporary control in place. Maintenance logged. Photo and temperature history attached.
1 issue carried forward
SHUTDOWN AND SIGN-OFF
Close every loose end.
11/12One final task before the shop can be signed off
Cleaning completedEquipment shut downWaste and recycling checkedFinal security and lock-up
Evidence pack readyManager review completeAwaiting lock-up
03 / THE OUTCOME
Your team gets clarity.
Your team gets clarity.
You get proof.
Chippy Mate makes the right action obvious on the shop floor and the real operating picture visible to management.
Run the day
Everyone sees what is due now, what good looks like and what must happen next.
- Opening to shutdown
- Timed and role-based tasks
- Mobile-first completion
Prove the work
Readings, photographs, comments, times and signatures build an evidence trail automatically.
- Photo and reading evidence
- Named sign-off
- Exportable history
Fix what failed
Every exception gets an owner, a deadline, supporting evidence and a visible closure.
- Automatic corrective actions
- Escalation and reminders
- Proof before closure
04 / REVIEWS BECOME ACTION
A bad review should change tomorrow’s shift.
Chippy Mate connects customer feedback to the location, shift and operating cause - then tracks the correction until it is genuinely closed.
- Spot recurring service and quality themes
- Turn feedback into a named investigation
- Prove what changed and watch for recurrence
“Waited 45 minutes and the chips were already cold.”
GCaernarfon · Tuesday evening18:42
Chippy Mate finds the operating signal
CORRECTIVE ACTIONReview prep and hold-time routine
B
Due tomorrowOwnerBeth · Shop manager
Action closed with evidenceNew 16:30 prep-window check published to the Tuesday shift.
05 / PURPOSE-BUILT DEPTHNot a generic checklist
Not a generic checklist
wearing a fish logo.
17
operating domains mapped into one deliberately tight product.
CHIPPY-SPECIFIC
Workflows that understand the fryer.
Oil quality, potato and batter prep, temperatures, hold times, waste, cleaning, presentation, handover and shutdown - ready to adapt to the shop.
Fryer oilPrepHold timeWasteClose
SOPS
The right instruction, inside the task.
Versioned procedures, role-based acknowledgement and a complete reading history.
OWNER VIEW
Every shop.
One glance.
Completion, exceptions, unresolved actions and recurring patterns across locations.
AUDIT READY
Evidence stays warm.
Readable packs with times, readings, photographs, versions and corrective actions.
QUIET WHEN IT SHOULD BE
Alerts that respect attention.
Routine completion stays quiet. Critical failures are escalated by severity, age, location and role.
Fridge 2 action overdueEscalated to area manager · 6 min ago
INTEGRATION PATH
EPOS context.
Without EPOS dependency.
Read-only trading context is planned after the core operating workflow is proven.
PLANNED AFTER MVP
06 / MADE FOR SERVICE
Fast enough for Friday night.
Chippy Mate is designed for phones and shared shop tablets, with large controls, minimal typing and the next action always obvious.
- No app-store obstacleAn installable browser-based experience for iPhone, Android and shared tablets.
- Built around interruptionPause a workflow, return safely and never duplicate a submitted record.
- Simple for staff. Serious for owners.The shop floor sees today’s work; managers see evidence, patterns and control.
Trade · 11:42
TASK 2 OF 3
Check fryer oil quality
Record the reading and attach a clear photograph of the test result.
Touch targets built for busy handsMinimum 44px, clear focus and no precision tapping.
c.10,500UK fish and chip businessesNFFF sector estimate
A NICHE WORTH BUILDING FOR
One trade. One operating language. One product that can go deep.
Chippy Mate starts with chippies because relevance is the advantage. Other takeaway verticals come later - only after this one works properly.
07 / STRAIGHT ANSWERS
The questions a sensible operator should ask.
Chippy Mate is an operating tool, not a promise that software can remove legal responsibility.
Does Chippy Mate replace HACCP?
No. It supports daily due diligence, evidence and corrective action around the operation. It does not guarantee compliance or replace qualified food-safety advice.
Will staff need to download an app?
The proposed first release is an installable Progressive Web App. It should work through a modern browser on iPhone, Android and shared shop tablets.
Is it only for multi-site groups?
No. The shop-floor experience is designed to stay simple for a single site, while the same platform can give growing operators a consolidated owner view.
Will it connect to Epos Now?
A useful read-only integration is part of the roadmap, but it should not delay the core product. The first priority is proving that teams use the operating workflow consistently.
When can we use it?
Chippy Mate is currently a product concept moving towards validation. Register your interest to discuss the founding-operator pilot and help shape the workflows.
FOUNDING-OPERATOR PILOT
Your shop shouldn’t go dark when you step away.
Register your interest in helping shape Chippy Mate around the reality of a working fish and chip shop.
- Bring one real open-to-close workflow
- Test with your actual team and shift pattern
- Help decide what earns the full build